Effective Date: 11/30/2024
At Niyeko, we value our customers and strive to provide a seamless shopping experience. Please review our Shipping & Returns Policy to understand how we handle order fulfillment, delivery, and related concerns.
We use USPS and UPS for order fulfillment, offering both First-Class and Priority Mail options. Please note that shipping carriers may change at our discretion.
We ship to select international countries. However, due to local restrictions and policies, some items may not be eligible for shipment to specific regions.
Prohibited Items:
We comply with USPS guidelines for prohibited items. Restricted items include, but are not limited to, aerosols, alcohol, ammunition, and items containing mercury.
Country-Specific Notes:
Domestic Orders:
International Orders:
Shipping costs are calculated at checkout based on the order weight and destination. Expedited shipping is available but may incur higher costs.
Please allow 1–2 weeks for your order to ship. Processing times may be longer during holidays, major sales events, or in the event of severe weather or supply chain disruptions.
All customers will receive a tracking number via email once their order ships. You can use this tracking number to monitor your shipment’s progress. For additional assistance, contact us at [email protected].
All merchandise is sold "as is," and no returns or exchanges are permitted unless the item is defective or incorrect. We strongly encourage customers to review product descriptions, size charts, and applicable shipping restrictions before completing their purchase.
If you receive a defective or incorrect item, you must contact us within 2 days of delivery at [email protected] with:
Resolution Options:
Refunds are only issued under the following conditions:
✅ For Defective or Incorrect Items: Once verified, we may issue a refund or replacement as outlined above.
✅ For Returned Packages: If an order is returned to us in its original condition, we will issue a refund for the merchandise cost only—shipping fees are non-refundable.
Refunds are NOT issued under the following conditions:
❌ Refused Shipments & Unclaimed Packages: If an order is denied delivery, refused by the recipient, or abandoned in customs, we will not issue a refund unless the package is successfully returned to us in its original condition.
❌ Unauthorized Purchases: It is the customer’s responsibility to monitor purchases made under their account, including orders placed by minors. We are not liable for unauthorized purchases, and refunds will not be granted on this basis.
❌ Incorrect Shipping Information: If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, we will not issue a refund. If the package is returned to us, we can refund the merchandise cost only (excluding shipping fees).
❌ Lost, Delayed, or Stuck Packages: Once a package has been shipped, we are not responsible for delays, customs holds, or lost packages due to carrier issues. If your package is delayed or held at customs, it is the recipient's responsibility to resolve the issue with the carrier or customs office.
Refund Processing Times:
Customers are responsible for understanding their country’s import regulations and potential customs fees. We do not issue refunds or replacements for:
If the package is returned to us, we will process a refund for the merchandise cost only (excluding shipping fees).
❌ Sale or Discounted Items: All sale or discounted items are final sale and non-refundable.
❌ Wear & Tear Damage: Products that have been used, washed, or damaged after delivery will not be eligible for returns or refunds.
❌ Non-Returnable Items: Any product listed as non-returnable on the product page is not eligible for a refund or exchange.
We take fraud prevention seriously. Filing a chargeback without first contacting us to resolve an issue is considered fraudulent behavior. If a chargeback is initiated for an order that was properly fulfilled, we will dispute the claim and may ban the customer from future purchases.
For any questions regarding returns, refunds, or exchanges, please contact us at:
📧 [email protected]
If your order arrives damaged:
Priority Mail includes a $100 insurance policy by default. If you wish to add additional insurance, please contact us before placing your order.
For any inquiries, you can reach us via the following channels:
Support Hours: Monday–Friday, 12 PM–3 PM EST.
For any additional questions or concerns regarding our Shipping & Returns Policy, feel free to contact us at [email protected]. Thank you for supporting Niyeko!
